Start Date: 06 Feb 2012
Finish Date: 09 Mar 2012
Course Fee: NGN 184,000
Course
Objective
At the end of the programme,
participants should be able to
- Deliver exceptional service, meet
and exceed in flight safety and service needs of customers.
- handle difficult customer's
complaints, objections and queries.
- Prepare pre-flight passenger
handling plans.
- handle emergency situations
through simulation exercises (ditching, fire fighting, hijack
practical, etc.).
For Whom
The course is designed for
- Young school leavers and graduates
who wish to have a career in cabin operations.
- Cabin Crew leaders, instructors,
newly assigned crew who wish to refine their techniques.
Course Content
- General Aircraft Knowledge
- Air Law and Procedure
- Operational and Dispatch Procedure
- Communication
- Meteorology
- Aviation Physiology and Psychology
- First Aid in Aviation Medicine
- S.E.P [Emergency Procedure/Safety and Survival]
- Aviation Security
- Dangerous Goods
- Health and Beauty therapy
- Service Procedure
- Passenger Care and Psychology
- Feedback
- Crew Resource Management
Course Methodology
Lectures, Case study and syndicate
exercise. Role-plays and Audio Visual - Aids would be utilized to
re-inforce these learning techniques. Experiential learning would
be emphasized as much as possible in order to ensure interaction.
There would also be practical demonstrations and simulation
exercises.
Course Fee
N184,000 (Covering
tuition fee, course materials, pratical demonstrations,
certificates, coffee and lunch)
N40,000 (NCAA
Examination and Licensing fee, subject to change)