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Customer Service

Start Date: 11 Jun 2018
Finish Date: 13 Jun 2018
Course Fee: NGN N55,000

Course Objective

On completion of the training participants should be able to:

  • Have a general overview and understanding of the corporate environment.
  • Have enhanced customer service skills.
  • Have enhanced job seekers' profile in the employment market.
  • Be able to relate with customers on a more professional level by possessing better communication skills.

For Whom

This course is designed for

  • Graduates or Students desirous of making a career as Customer Service representative.
  • Public Relations & Sales Support Personnel.
  • Protocol and Corporate Services Personnel.
  • Frontline staff of organization/agencies.
  • Flight Attendants
  • Meet and greet personnel of large organization
  • Airport General Operations Personnel
  • Travel Agency Personnel
  • Ticketing and Reservation Officers, Check-In Staff
  • Baggage Service Officers, Cargo and Receiving Agents

Course Content:

  • Course Introduction
  • Measuring Customer Service effectiveness
  • Communication Skills/Customer contact technicalities
  • Dealing with difficult customers/clients and their complaints
  • Exceeding Customers expectations
  • Customer Recovery
  • Personal Branding vs Brand Image
  • New Trends in Customer Service
  • Mananging Stress

Course Fee

N55,000 (Covering tution, Course materials, tea and lunch)