Start Date: 23 Apr 2012
Finish Date: 27 Apr 2012
Course Fee: NGN N50,000
Course Objective
upon completion of this course, participants will be able to
- Understand Departure, Arrival and Transfer processes
- Gain insight into rules, regulations, safety and security as it
affects the aviation industry
- Understand Air travel geography, Travel formalities and Air
Passenger Services
- Use the "ideal" process for passenger and baggage that
successfully pass through all airlines and government authorities
at airports
- Understand the various entry codes and abbrevations contained
in different type of tickets
- Use and interprete the listed terms and definitions and codes
used in airlines reservations
For Whom
- Airlines Front Desk Personnels
- Protocol Officers
- Airlines Public Relations Officers
- Meet and Greet Personnel
- Managers/Station Managers
- Airline Supervisors
- Luggage Handlers
- Ticketing Officers
- Cabin Crew
- Those who want to pursue a career in the industry & others
who are already in the Aviation industry but without the required
qualification/certification
Course Content
- History of aviation
- Phonetic alphabets
- City and airport codes
- The airport
- Travel formalities
- Passenger handling process
- Safety and Security
- Arrivals and departures
- Passenger ticket and baggage check
- Introduction to customer service
- Behind the Frontline & On the Frontline
- How to deal with difficult customers
- Managing stress
Course Fee
N50,000 Covering tuition, course materials,
coffee break & lunch